The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL

Policies

At The UpScale Tail, we take pride in working with you and your pet. Our experience for your pet normally lasts between 3.5 to 4 hours. For multiple pet families, extra large breeds, specialty services or pets that have special needs, please be aware that we will need additional time to ensure your pet’s safety and we thank you for your understanding.

You are expected to be on time for your appointment and if you need to cancel or reschedule your appointment, please give us a call at 630) 632-8245(331) 814-3197 or (331) 814-3907. We require 24 hour notice for any cancellations and there will be a $25.00 fee added to your bill if it is a same day cancellation, no notice and/or a no show.

New Client Deposits:

We require a nonrefundable deposit for all new clients. That nonrefundable deposit will be applied to the total balance the day of your pet’s scheduled appointment and you will be responsible to pay the remaining balance the day of the appointment. 

The deposit will not be transferred or refunded if, 

Your nonrefundable deposit will be used to pay the stylist that was counting on the commission from grooming your pet. 

All appointment email and text notifications contain the link to this policies page.

No Show and Same Day Cancellation PolicyWe take our appointment scheduling very seriously in order to maintain proper quality and care of our pets. If you cancel your appointment after the scheduled time and/or miss your appointment 3 times, you will be required to prepay for your appointment either by physically coming into the salon or over the phone by credit card. If you miss said appointment that you have prepaid for due to your violation of our policies, you will NOT be refunded for said missed appointment. If for any reason you need to cancel or reschedule your appointment, we do require 24-hour notice, otherwise the prepaid amount is non-refundable.

Daycare Policy: Although we love having your pets in our care, we do not need to keep them all day long. If they are here for more than 5 hours you will be charged a daycare fee of $10.00 per hour. Due to our limited space, this MUST be scheduled in advance and we DO NOT provide daycare during holiday weeks/ends

Late Pickup PolicyWe close at 5 PM on the weekdays and 3 PM on Saturdays. If you leave your pet with us after closing, you will be charged one dollar per minute after the first 15 minutes. If your pet is still with us one hour after close, we reserve the right to leave and your pet will have to stay at the salon overnight. If your pet stays at the salon overnight, the police department will be notified, and you will be charged $200.00 per pet in addition to your pet’s grooming fees.

Forgotten Pet PolicyIf your pet is left with us and no attempt has been made by you to contact us after 2 days of abandonment, you relinquish the right to your pet/s and we reserve the right to responsibly rehome your pet.

Additional requirements:

You, your pet and our employee’s safety and wellness is very important. Please respect our following requirements and call us if you have any questions.

We accept cash, check, all major credit cards, ApplePay and DroidPay.

The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL