Policies

At The UpScale Tail, we take pride in working with you and your pet. Our experience for your pet normally lasts between 3.5 to 4 hours. You are expected to be on time for your appointment and if you need to cancel or reschedule your appointment, please give us a call at 630-632-TAIL (8245). We require 24 hour notice for any cancellations and there will be a $25.00 fee added to your bill if it is a same day cancellation, no notice and/or a no show.

Please be aware of our company policies:

No Show Policy: We take our appointment scheduling very seriously in order to maintain proper quality and care of our pets. If you cancel your appointment after the scheduled time and/or miss your appointment 3 times, you will be required to prepay for your appointment either by physically coming in to the salon or over the phone by credit card, though there is a 3% service charge for any over the phone transaction. If you miss said appointment that you have prepaid for due to your violation of our policies, you will NOT be refunded for said missed appointment. If for any reason you need to cancel or reschedule your appointment, we do require 24 hour notice, otherwise the prepaid amount is non-refundable.

Daycare Policy: Although we love having your pets in our care, we do not need to keep them all day long. If they are here for more than 5 hours you will be charged a daycare fee of $10.00 per hour. Due to our limited space, this MUST be scheduled in advance and we DO NOT provide daycare during holiday weeks/ends

Late Pickup Policy: We close at 5 PM on the weekdays and 3 PM on Saturdays. If you leave your pet with us after close you will be charged one dollar per pet per minute after the first 15 minutes. If your pet is still with us one hour after close, we reserve the right to leave, your pet will have to stay at the salon overnight and the police will be notified. If your pet stays at the salon over night, you will be charged $200.00 per pet in addition to your pet’s grooming fees.

Forgotten Pet Policy: If your pet is left with us and no attempt has been made by you to contact us after 2 days of abandonment, you relenquish the right to your pet/s and we reserve the right to responsibly rehome your pet.

We accept cash, check, all major credit cards, ApplePay and DroidPay.