The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL

Policies

At The UpScale Tail, we take pride in working with you and your pet. Our experience for your pet normally lasts between 3.5 to 4 hours. For multiple pet families, extra large breeds, specialty services or pets that have special needs, please be aware that we will need additional time to ensure your pet’s safety and we thank you for your understanding.

We take our work seriously, and expect pets to be on time for appointments. If you need to cancel or reschedule your appointment, we require 24-hour notice. There will be a $35.00 per pet fee added to your bill if you have a same day cancellation, no notice and/or a no show for your appointment.

New and Inactive Client Deposits:

We require a nonrefundable deposit for all new and returning/inactive clients. That nonrefundable deposit will be applied to the total balance the day of your pet’s scheduled appointment and you will be responsible to pay the remaining balance the day of the appointment. When scheduling appointments for services that require dedicated time such as Haircuts; Cording; HandStripping; Coloring; BBT’s & Rustic Maintenance, we expect to dedicate a specific time. Any changes in appointments must be made prior to your scheduled day and time. We are unable to change the service the day of your appointment. 

The deposit will not be transferred or refunded if, 

Your nonrefundable deposit will be used to pay the stylist that was counting on the commission from grooming your pet. 

All appointment email and text notifications contain the link to this policies page.

No Show and Same Day Cancellation Policy If for any reason you need to cancel or reschedule your pet’s appointment, we require a 24-hour notice so we can replace your appointment. If you do not show up or cancel your appointment the same day you will pay a $35.00 per pet fee (Exceptions could be taken into consideration on a case-by-case basis). If your pet/s misses their appointment 3 times, you will be required to prepay in full for all future appointments. If you miss said appointments that you have prepaid for due to your violation of our policies, you will NOT be refunded. If you respectfully cancel, your prepayment will be transferred to your rescheduled appointment.

Daycare Policy: Although we love having your pets in our care, we do not need to keep them all day long. If they are in our building for more than 5 hours, you will be charged a daycare fee of $10.00 per hour for each pet. Due to our limited space, this MUST be scheduled in advance, and we DO NOT provide daycare during holiday weeks.

Late Pickup PolicyWe close at 5 PM. If you leave your pets with us after closing, you will be charged one dollar per minute after the first 15 minutes. If your pet is still with us one hour after close, we reserve the right to leave, and your pet will have to stay at the salon overnight. If your pet stays at the salon overnight, the police department will be notified, and you will be charged $250.00 per pet in addition to your pet’s grooming fees.

Forgotten Pet PolicyIf your pet is left with us and no attempt has been made by you to contact us, after 2 days we will consider that abandonment, you relinquish the right to your pet/s, and we reserve the right to responsibly rehome your pet.

Additional requirements:

You, your pet and our employee’s safety and wellness are all very important to us. Please respect our following requirements and call us if you have any questions.

We accept cash, check, all major credit cards, ApplePay and DroidPay.

The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL