The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL

Hours

To ensure that our clients have a good experience with us, we like to have them between 3.5 to 4 hours, due to outbreak of COVID19 we have made some changes in our processes and this could lengthen the time your pet is with us.

Please see our Daycare Policy if you need to leave your pet with us more than 5 hours.

For haircuts and XL breeds, we normally book up approximately 2 to 4 weeks in advance during the week & 4 to 6 weeks in advance on Saturdays, so please call us today to pre-book your appointment!

If you are unable to get your requested appointment, we would be more than happy to schedule you on another day and add you to our waiting list so we can call you when we have a cancelation!  And we are also able to set up recurring appointments for a whole year if that works better for your schedule.

Our regular business hours are as follows:

Tuesday-Friday: 7:30am to 5:00pm. Taking grooming appointments from 7:30am to 1:00pm and offering Same Day Services from 9am to 4pm

Saturday: 8:00am to 3:00pm. Taking grooming appointments from 8:00am to 11:00am and offering Same Day Services from 9am to 2pm

Monday and Sunday: Closed

Beginning Tuesday August 4th, 2020. Every client (not per pet), no matter the service, will receive a $5.00 fee added to each visit. This fee will assist us in our daily costs that we incur to staff additional employees and ensure their safety.
We require all NEW grooming clients are required to make a nonrefundable deposit of 50$ or 25$ to reserve their pet’s 1st grooming appointment with us. This deposit will be applied to the grooming price on the day of their appointment.
We thank you for your understanding and continued support during these challenging times. As always, if you have questions, please call us.

We have multiple phone lines, they are  are (630) 632-8245(331) 814-3197 and (331) 814-3907. Please save these numbers  or, you can email us at info@theupscaletail.com

We accept all major credit cards, ApplePay and DroidPay.

Need a gift idea for an animal lover? We have gift certificates!

The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL