FAQs

If your pet gets skunked, it usually tends to be in the evening when our salon is closed. If you choose to attempt a deskunking to get your nose thru the evening, make sure that you DO NOT get your pet wet first, if you get your pet wet first you will only spread the oils and make it worse. There are several home remedies that you can find online. The key is to apply your desired solution directly to the affected areas, avoiding the eyes. This will help rid your pet of that foul odor and get you through the hours until we can give your pet a professional deskunking.

While we do usually require that all pets who come into our salon be current on their Rabies vaccine, we do understand that some pets are unable to have the vaccine due to a severe allergic reaction.  If this is the case with your pet, then we do require a note from your pet’s doctor.

Nowadays, many pet parents choose to not over vaccinate their pets and instead titre (blood test) their pets to make sure that they are not deficient in any antibodies. Because of this, we only require Rabies, since it is also required by law, and we leave the rest of the vaccines up to the individual owner.

Yes, we do offer flea baths for pets with fleas, though, for the wellbeing of all the pets here, we do require that you make us aware that your pet has fleas when you book his or her appointment.

We want to make sure that all pets who come to us for grooming look their best after their visit. Pets not cleaned immediately before grooming may carry some dirt and debris in their coats, which causes our equipment to become dull and break down more quickly. Because of this, only under certain circumstances and with prior approval, do we allow owners to bathe their pets at home prior to his or her grooming appointment.  If your pet has a specific medical condition that could be triggered by bathing him or her here, please call us to discuss it and we can see if we are able to make an accommodation.

As long as we feel it is be safe for your pet, then yes, we can still groom him or her. If, at any point during your pet’s appointment, we feel as if grooming becomes unsafe due to your pet’s health concerns, then we may have to either take breaks, which would make the appointment longer, or we may have to send him or her home early. We will do everything possible to make your pet as comfortable as possible and finish the groom but your pet’s safety and wellbeing is our ultimate concern.

As long as your veterinarian gives you prior approval and as long as we feel it is safe for your pet, then yes, we can still groom him or her.

Please refer to our Services page for more information on what is included with your grooming appointment.

Please refer to our Services page for more information on our packages, or feel free to call us at 630-632-TAIL (8245).

Yes, we do have a waiting list and occasionally you may get lucky if we get a cancellation, but it is best to make your appointment in advance to guarantee a spot.

We require appointments for all services. We recommend scheduling grooming appointments a few weeks in advance. If you prefer a regular standing appointment, we can book you out for an entire year.

The entire experience takes about 3.5 to 4 hours. We want to make sure your pet, along with every other pet in our care, has a positive experience, so we will not rush through the bathing or grooming process. Please keep in mind that we work with a lot of fearful pets and sometimes your pet’s appointment may take a bit longer if there happens to be a NEW fearful client that we are working with ahead of your pet.