The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL


Kendra Otto, Owner-Pet Stylist

Kendra Otto - Pet Groomer and Owner of The UpScale Tail in Naperville, ILKendra is a graduate from The Great Lakes Academy of Professional Pet Styling. She ranked in the top 10 in the country for 4 consecutive years on GroomTeam USA and ranked the Number 1 pet stylist in the state of IL for those 4 years. She has placed at every major grooming competition around the country and won multiple Best in Show/Best All Around Groomer awards; her other awards consist of: multiple Creative Styling awards, Artistic Innovation award, she was invited to participate in the Superzoo Jackpot Contest in Las Vegas where she placed 6th out of 20 in a class of 50. She was the recipient of the prestigious Liz Paul Scissoring Award, the Will Stone Memorial Award for kindness to animals.

Kendra was also the first recipient of the Groomie Spirit Award, a nominee for 2009 Cardinal Crystal American Groomer of the Year; the 2011 and 2012 Cardinal Crystal Congeniality Award and 2013 Barkleigh Honors Award for Up and Coming Judge of the Year. She has placed in multiple Rescue Rodeos in Las Vegas and Atlanta. She also enjoys styling rare breeds and was the first competitor to bring the Hungarian Pumi in the grooming contest ring.

She enjoys working with fearful dogs on the grooming table and enjoys building their trust and seeing the transformation of their behavior. This part of her job she finds more rewarding than any award she’s ever received.

Kendra is an International Pet Styling Consultant for the Andis Company teaching seminars, blogging tips for pet stylists and developing grooming products. She is a published author in Grooming Industry Magazines,  teaches seminars and judges grooming competitions worldwide, is published via video through the website and Andis home grooming tools YouTube videos. She is certified through the following organizations: International Judges Association, United Show Managers Alliance and PetTech CPR and First Aid. Kendra is also working to complete her certification through National Dog Groomers Association of America and International Professional Groomers Association. She served as the secretary and a board member for GroomTeam USA from 2011 to 2014. Kendra has appeared several times as a guest on the radio show called “Ask the Pet Vet” for WTMJ in Milwaukee, WI. and is also a host for Barkleigh Productions’, a live Ustream of grooming competitions throughout the USA.

Kendra specializes in several grooming techniques such as hand scissoring, rustic coat maintenance, extreme makeovers, creative trims and deshedding short haired shedding breeds. Kendra is owned by a Scottish Terrier named Turbo and a cat named Metallicat.

If you would like to contact Kendra, feel free to email her at or call us at 630-632-8245 (TAIL).

Danielle – Pet Stylist

image1Danielle  joined The UpScale Tail in 2015.

She takes a lot of pride in her grooming abilities. Danielle continuously researches to learn new styles and grooming techniques. She is passionate about healthy grooming and shares our philosophy that pet grooming is a vital part in the wellbeing and health of a pet.

Danielle loves working with nervous and anxious dogs, feline friends and creative grooming techniques. She brings with her a serene calm for all pets in her care, throughout their grooming experience and is referred to as the “Cat Whisper” of our salon. She works ever so gently as they adjust to the sights, smells and sounds associated with grooming, thereby promoting lots of well being for her furry clients. In addition to her calm nature, she specializes in creative styling using pet safe colors with a variety of hues, creative designs and techniques for this specialized grooming field.

When Danielle is not grooming, she shares her spare time by volunteering at animal shelters, spending time with her husband and her two cats, Arcee and Rodimus and her Cavalier King Charles Spaniel, Rusty.

Danielle is a Certified Canine Esthetician; PetTech CPR and First Aid certified and certified through the Creative Groomers Association. Her passion for grooming has inspired her to compete in grooming competitions and work towards earning her master titles through Professional Cat Groomers Association of America and the National Dog Groomers Association of America  to continue her philosophy of ever expanding her repertoire of grooming styles and techniques.

Danielle specializes in several grooming techniques such as hand scissoring, grooming cats, rustic coat maintenance, hand stripping, Doodles, large breeds and working with puppies, coloring and creative grooming styles.

If you would like to contact Danielle, feel free to call her at 630-632-8245 (TAIL).


Eliza – Pet Stylist


Eliza joined the UpScale Tail in 2014.

From a very young age she always knew she wanted to work with animals. She had planned on becoming a professional dog trainer, but by chance she took a job as a bather and soon knew she found her true calling in the world of grooming.

Eliza’s philosophy when it comes to grooming is ‘Practical over Pretty.’ She aims to give clients a stylish, but easy maintenance, haircut based on the needs and lifestyle of the pet. She strives to educate Pet Parents in proper brushing technique & the importance of routine grooming.

However, that’s not to say she doesn’t enjoy grooming the funky and fabulous! She loves being able to use her background in the creative-arts to bring color, bling, and the latest high-fashion styles to her clients ‘do’s!

Eliza enjoys working with the big and the small, the seniors and the young, and pets who have physical limitations. She uses her kind and patient nature to make every pet feel calm and relaxed during their stay. She aims to teach pets that grooming doesn’t have to be a bad thing – in fact, it can be quite fun!

She finds the most rewarding part of grooming is working with scared, anxious pets who have not been taught what grooming is about or have had bad experiences in the past with grooming. She believes in the healing power of patience and positive energy, and by creating a safe, relaxed environment and seeing the complete turnaround that happens in such pets is what keeps her going!

Eliza is a Certified Canine Esthetician, PetTech CPR and First Aid certified, and aspires to become certified  though The National Dog Groomers Association of America and The Creative Groomers Association. When not at The Upscale Tail you can find her immersed in a variety of art projects, volunteering her time at a local animal shelter and grooming pups in need of a home. Eliza recently took 1st place with a Miniature Poodle at The All American Grooming Show!

Eliza specializes in several grooming techniques such as hand scissoring, hand stripping, rustic coat maintenance, sporting and terrier patterns, working with puppies, creative grooming and coloring. Eliza is owned by a Chihuahua named Lucy.

If you would like to contact Eliza, feel free to call her at 630-632-8245 (TAIL).

Amanda – Pet Stylist

MermNMeHeadShot700Amanda joined The UpScale Tail in 2016. She takes a lot of pride in her craft and brings her highly trained grooming and behavioral expertise to The UpScale Tail by implementing her own gentle techniques as she grooms pets with special needs and behaviors. Amanda grooms all breeds and is adept with hand scissoring, hand stripping, blending and undercoat removal. She can suggest and create styles to enhance your pets best features; having extensively studied the AKC breeds movements, as she formerly consulted breeders and handlers in their pursuit of perfection.

Amanda is CPR and First Aid certified and her love for dog sports, genetics and nutrition sets her apart from the average pet stylist and makes her a great addition to The UpScale Tail team! She is happy to share her knowledge with anyone she meets!

Amanda is currently owned by her retired show English Pointer, Amber, her rescued Lab/Shepherd mix, CeCe as well as her rescued cats Daphne, Delilah, Dante and is a Discus enthusiast!

Amanda is always happy to make another long-time furry friend, share her amazing talents and offer one-on-one grooming consultations at The UpScale Tail.

If you would like to contact Amanda, feel free to call her at 630-632-8245 (TAIL).

Rachel – Pet Stylist

IMG_0636Rachel grew up watching dog shows on TV, pestering her parents to buy her every dog book and magazine she set eyes on, and parading her shelter dogs around the house like show dogs. At age 14 she began showing her Pembroke Welsh Corgi in Junior Showmanship and Conformation shows through the AKC. She dreamed of being a professional handler, but a chance job at a kennel grooming salon awoke her passion for grooming.

Rachel adores her doggie clients and their pet parents alike. Her belief is that good grooming begins at home and is devoted to client education. She loves to rehabilitate dogs and take on the tough cases the other grooming shops turn away. Her philosophy is that every dog is “Best in Show” to their owner and she strives to make sure that every groom makes them feel healthy and refreshed. Her belief is in comfort before vanity and while she loves making each pet look their best the most important aspect of grooming is making each pet feel their best and healthiest.

Rachel’s favorite grooms are senior pets. Seniors have often been getting groomed for years but the challenges and limitations of aging can cause them to become anxious about the process.

Rachel attends continuing education seminars, grooming shows, and conformation shows regularly to continue developing an eye for well-balanced grooms and staying up to date on the continually changing pet industry. She loves to befriend other groomers, sharing ideas, and is a firm believer in kinship with colleagues. She is a student of dog breeds, striving to learn all that she can about breeds from the most common to those that have gone extinct. Outside of work Rachel is a student of University of Massachusetts at Amherst via their distance learning program and is working on a bachelor’s degree in public health. Rachel is owned by a Boston Terrier named S’mores.

Rachel is PetTech CPR and First Aid certified and specializes in several grooming techniques including hand scissoring, Doodles, terrier patterns, senior pet grooming, and desheds on double coated breeds.

If you would like to contact Rachel, feel free to call her at 630-632-8245 (TAIL).


Aimee -Pet Stylist

Bio coming soon



The UpScale Tail Pet Grooming Salon in Naperville, IL Award Winning Dog Groomers and Cat Groomers in Naperville, IL
Award Winning Pet Salon